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So you found a
virus or spyware on your computer and it just won't go away. You thought you
were protected by Norton, or
McAfee, until your system ran amuck.
What do you do now you ask?
This list is not
in a special order (unless noted otherwise) as it depends too much on the
virus or problems you have to give an order.
Please read them
all before you start; I suggest you collect your "tools" before you start.
Your system will get worse before it gets better.
- Always #1; Take notes, of the problem you found. There may be a
removal tool available Check at
www.snapfiles.com for a fix. If there is none it might be worth trying
one of the scan / removers. A well maintained list is here
- #2 Make sure you don't have a hardware problem. A failing hard
drive, motherboard, or bad RAM can act like a virus and lock up the
system, cause reboots and "blue screens". rule this out first if you have
any doubts rule this out first. Here is a tool to help test your hardware
- So that didn't work? Try running again in
"Safe mode" (Click on this link for how to enter safe mode).
- Still didn't work? then try the fraud fix (safe mode is best)
from Smith Micro.
Software/cleaners/SmitfraudFix.exe This package runs best in "Safe
Mode" and it is a DOS type program. Read the screens carefully. You may
have to remove some of the operating system, that will require you to
reload so or all of windows. Note You can try this anytime you might
even start here.
- I didn't mention
windows restore, it does work sometimes. Give it a try, if you
can't recover it this way then turn it off before you try to clean your
virus. Otherwise you will "Restore" the virus on restarts.
- You got it fixed but now your system won't connect to the internet.
Here is that tool.
Winsock XP Fix.
- Sill got problem that are not hardware and you tried reloading windows
and still have a problem? Try a brand new hard drive you
could have a
boot sector problem. You can low format an old drive.Software/Low-Format/LLFsetup.2.36.1181.exe
at your own risk. anything could happen, Danger, Warning BE CAREFUL,
you will loose everything!!!
I hop this helps you.
The information here requires that the user have a more
than average knowledge of computer systems. If you don't know what DOS is or
Safe Mode. Or making a boot disk is something you have never done. Please do
your homework before you proceed.
Spybot Search and Destroy. (This used to be better).